Privacy notice
Please read this privacy notice carefully as it explains how we comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). The notice was last revised on 1st September 2022 and may be further revised from time to time.
Introduction
In order that we can respond to your enquiry, we need to collect and use information about you (“personal information”). Personal information is anything about you from which you can be identified, but it doesn’t include information from which your identity has been removed (i.e. anonymous data).
As a ‘controller’ of your personal information, we Joghide Home Care Ltd are legally responsible for making sure that your personal information is:
- Used lawfully, fairly and in a transparent way;
- Collected only for valid purposes that we have clearly explained to you and not used for any other purpose;
- Relevant to the purposes we have told you about and only used for those purposes;
- Accurate and up to date;
- Kept only as long as we need it for the purposes we have told you about;
- Kept securely.
‘Lawful basis for processing’ your information
The GDPR says that we must have a ‘lawful basis’ for collecting and using your personal information. At this stage, in responding to your enquiry, we will rely on the lawful basis of consent under Article 7(1) to process your personal information.
Other lawful grounds for processing your data could apply in certain situations, such as where sharing your personal information is required by law.
The information we collect about you
In order to respond to your enquiry, we need to collect the following personal information from you:
- Your name and contact details;
- The nature of your enquiry and any further details provided to enable us to respond to it.
How we use your personal information
We will use your personal information to make contact with you and respond to your enquiry. We may also use your personal information for our own analysis e.g. in reviewing how quickly and effectively we deal with enquiries.
Sharing your personal information
We will not share your information with others unless we have a lawful reason for doing so.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so or where we otherwise think you should know about it.
How long your personal information will be kept
We will hold the personal information you have provided to us for as long as we are dealing with your enquiry. If we continue to deal with you after we have dealt with your initial enquiry, we will provide you with new privacy notices describing how we will process your personal information thereafter.
Your rights
Under the GDPR, you have a number of important rights. In summary, those include rights to:
- Fair processing of information and transparency over how we use your personal information;
- Access to your personal information and to certain other supplementary information (which is provided in this privacy notice);
- Require us to correct any mistakes in the information we hold about you;
- Require the erasure (i.e. deletion) of personal information concerning you, in certain situations (although you should be aware that if you ask us to delete any of your personal information that we need in order to comply with our legal or contractual obligations, we may no longer be able to provide you with a service);
- Receive any personal information that you have provided to us in a format that would allow you to pass it on to a third party in certain situations;
- Object at any time to processing of personal information concerning you for direct marketing (although as we have explained, we will not use your data for that purpose);
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
- Object in certain other situations to our continued processing of your personal information;
- Otherwise restrict our processing of your personal information in certain circumstances;
- Claim compensation for damages caused by our breach of any data protection laws.
You will find further information on each of these rights on the Information Commissioner’s website (www.ico.org.uk).
How to contact us
If you wish to exercise any of the above rights or have any other complaints or queries about this notice and our use of your personal information, you can contact us as follows:
Email: hello@joghidehomecare.co.uk
Telephone: 01432 508 179
Note that we may ask you to provide proof of your identity before we can discuss your personal information with you.
Your right to complain
If you have a complaint about the way we process your personal information, we would ask you to contact us using the details in the previous section.
We hope that we can resolve any concern you raise, but if you want to do so, you also have the right to complain to the Information Commissioner, who may be contacted at www.ico.org.uk/concerns/ or by telephone on 0303 123 1113.
